No subscriptions. No hidden fees. Here's exactly how our billing software stays free — and why we're committed to keeping it that way.
PracticePay is free to use because we believe every Canadian practitioner in a private-pay practice deserves professional billing software without another monthly overhead cost. We earn a small, optional revenue from pay-per-download credits — so you only ever pay if you're actively exporting invoices, and even then, it's just a few cents per download.
There is no trial period. There is no "free tier" that quietly expires. All core features — creating invoices, managing clients, tracking payments, and connecting Jane App — are free indefinitely.
The following features are free forever, with no usage limits:
When you want to export a finished invoice as a PDF or Excel file, that uses one download credit. New accounts receive 5 free credits to start — enough to download your first several invoices at no cost.
If you need more credits, you can purchase a small package:
There are no recurring charges. Credits don't expire. You purchase them once and use them whenever you need them. For high-volume practices, contact us about corporate plans.
Most billing software for healthcare practitioners charges $30–$100/month. For a solo practitioner seeing 10–20 clients per week, that's a significant cost for what is ultimately just invoicing.
We built PracticePay to solve a specific problem: Canadian therapists, chiropractors, naturopaths, and other private-pay practitioners needed a clean, professional billing tool that works with Jane App — without paying for Jane's full billing suite or subscribing to another expensive platform.
Our pay-per-download model aligns our revenue with actual usage. If you're actively billing clients and exporting invoices, we earn a small amount. If you're between billing cycles or just setting up, you pay nothing.
Credits are purchased manually. We will never charge your card automatically.
Your invoices and client data belong to you. Export at any time.
We do not sell or share your client data with any third party.
PracticePay is built by Xandar Labs, a Canadian software company.
Most SaaS billing tools for healthcare practitioners charge a flat monthly fee regardless of whether you actually invoice anyone that month. PracticePay flips this model: you only pay (a small amount) when you're actively creating and exporting invoices for clients you've actually seen.
For a practitioner billing 15 clients per month across two billing periods, a 50-credit package ($3.49) covers roughly 50 invoice exports — a cost many practitioners recover in under an hour of saved admin time.
Yes. Creating invoices, managing clients, tracking payments, and using the Jane App integration are all free. You only pay for optional download credits if you want to export invoices as PDF or Excel — and even then, the cost is a few cents per download.
We are committed to keeping core billing features free for Canadian practitioners. Our revenue comes from optional download credits, not subscriptions — so you are never forced to pay to continue using the platform.
There is no catch. PracticePay earns a small revenue from optional pay-per-download credits. If you use the platform regularly and download invoices frequently, you may choose to purchase a credit package starting at $0.99. All billing and management features remain free regardless.
Your data is stored securely and encrypted. We do not sell or share your client data. Our security practices are designed to meet the expectations of Canadian healthcare practitioners operating under PIPEDA and provincial privacy regulations.
Yes. All PracticePay users — free or otherwise — have access to our support team at customersupport@xandarlabs.com. We respond to every inquiry.
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